How do pre-orders work?
A pre-order lets you reserve an item that is not yet in stock. The estimated dispatch timeframe and payment method are shown on each product page.
Dispatch in the near termIf we expect to dispatch your order within approximately 1 to 4 weeks, you pay the full amount when placing your order. You can choose from the available payment methods at checkout.
Longer estimated lead timeFor these pre-orders, you pay a 30% deposit when placing your order. The remaining 70% and any shipping costs will be charged automatically to your credit card on the date shown on the product page. No credit card? Please contact us to arrange payment by iDEAL or bank transfer.
ShippingOnce all items in your order have arrived, we will prepare it for dispatch as soon as possible. You will receive a tracking link by email.
By placing a pre-order, you agree to the pre-order terms and conditions below.
General pre-order terms
- Final purchase: A pre-order is considered a final purchase. For pre-orders with a 30% deposit, the deposit is non-refundable unless we have to cancel your order due to circumstances beyond our control. Your statutory rights still apply.
- Payment and payment methods: For pre-orders expected to dispatch soon, you pay the full amount when placing your order and can choose from the available payment methods. For pre-orders with a 30% deposit, automatic collection of the remaining balance requires a credit card. If you would prefer to pay by iDEAL or bank transfer, please contact us to arrange a manual order.
- Multiple pre-orders: If you order pre-order items with different estimated dispatch dates together, the remaining balance for items with a 30% deposit, including any shipping costs, will be charged in one payment on the earliest stated payment date.
- Combining pre-orders with in-stock items: If you order pre-order items together with items already in stock, we will ship everything once all items have arrived. If you would like to receive in-stock items sooner, please place a separate order. Already placed a combined order? Contact us to discuss an earlier shipment for an additional shipping fee or collection from our store in Dreumel.
- Dispatch times and delays: The estimated dispatch period is shown on each product page. We do our best to keep to this schedule, but suppliers, transport or customs may cause delays. If your item has still not been dispatched one full calendar month after the end of the stated dispatch period, please contact us to choose whether to wait longer or cancel. For example, if the estimated dispatch period is October, you can cancel from 1 December. Your statutory rights still apply.
- Unavailable items: If an item unexpectedly becomes unavailable, for example due to a production defect or damage in transit, we will refund the full amount you paid for that item to your original payment method.
- Product information: Please check the product description and dimensions before ordering. If you have any questions or are unsure about anything, please contact us.