General Terms and Conditions

Last updated: 27-09-2026

Seller: Viv! Christmas, located in Dreumel (The Netherlands), trading under the name Viv! Christmas.
Customer/Consumer: The natural person not acting in the course of a profession or business who enters into an agreement with the seller.
Agreement: A distance purchase agreement between the customer and the seller via the webshop www.vivchristmas.com
or in the physical store.

These terms apply to all orders, agreements and deliveries via Viv! Christmas, unless otherwise agreed in writing.

All webshop prices include VAT and exclude shipping costs (unless stated otherwise).
We do our best to display all information accurately. Errors or typographical mistakes are not binding.
Offers are valid while stocks last or within the specified period.

Orders placed through the webshop are paid using the payment methods available at checkout.
Depending on the product, pre-orders require either full payment when placing the order or a 30% deposit. The payment method and any date for the remaining payment are shown on the product page.

A pre-order reserves an item that is not yet in stock. The estimated dispatch period and payment method are shown on the product page.
Depending on the product, the customer pays either the full amount or a 30% deposit when placing the order. If a deposit is paid, the remaining balance, including any shipping costs, is charged on the date shown on the product page.
If an order contains multiple items, it will be shipped once all items have arrived. Earlier partial shipment may be arranged by agreement for an additional shipping fee.
The stated dispatch period is an estimate. If an item unexpectedly becomes unavailable, the customer will receive a refund of the amount paid for that item.
Further information about payment methods, remaining payments and delays is available in our pre-order terms: https://vivchristmas.com/pages/pre-order-terms-conditions. The customer's statutory rights still apply.

We ship within Europe. Indicative delivery times are listed on the Shipping & Returns page.
Orders are delivered by recognized carriers. The risk of shipment remains with us until the package has been delivered to you.
Shipping costs are shown during checkout.
XL and XXL items always incur a surcharge, even if the order exceeds the free-shipping threshold. XXL items are shipped on pallets; costs depend on the delivery address and are available on request.
If a parcel is refused upon delivery, is not collected from a service point, or is returned to us for another reason caused by the recipient, we will treat the shipment as a return.
Any refund will be processed once the return shipment has been received by us in good condition and inspected. Return shipping costs are the responsibility of the customer and will be deducted from the amount to be refunded. The following costs apply:
- For orders shipped to the Netherlands, Belgium and Germany, the standard return handling fee applies.
- For all other European Union countries, the return costs will be equal to the actual costs charged to us by the carrier.
- For shipments outside the European Union, if a parcel is refused, not collected, or returned to us due to unpaid import duties and/or customs charges, the original shipping costs, return shipping costs, and any customs clearance and administrative fees will be deducted from the refund.

You have the right to cancel your order within 14 days of receipt without giving a reason.
For returns from the Netherlands, Belgium and Germany we charge a fixed return fee.
For all other countries, the return costs are the responsibility of the customer.
The full purchase price, including the original shipping costs, will be refunded within 14 days of cancellation, provided the return is received in good condition.
The customer is responsible for secure packaging (preferably the original shipping box) to prevent damage during transport. Returns remain at the customer’s risk until received by us. Always keep the proof of postage and tracking information.
If the order value after return falls below the amount required to qualify for a free gift or promotional item, this item must also be returned. If the gift is not returned, we reserve the right to deduct its value from the refund amount.
Exceptions:

Products with a broken seal or signs of use
Custom-made or specially ordered items (e.g. XL or XXL sizes)
Products returned without the original shipping box or insufficiently protected, resulting in transport damage
Products from the Final Sale page
B-grade (second-choice) items

If it becomes necessary to amend or supplement the order or delivery during execution, we will discuss this with you in advance.
If the change affects price or quality (for example due to transport cost changes), we will inform you beforehand. If you do not agree with the new terms, you may cancel the order free of charge.

All products are covered by statutory warranty: the product must meet reasonable consumer expectations.
If you receive a product that is damaged or incomplete, please report transport damage or missing items within 48 hours to info@vivchristmas.com, and include:

- Clear photos and a brief description of the issue.
- Photos of the outer packaging.

Important: Please keep the packaging. We may need additional photos or ask you to return the product.
Where possible we will arrange repair, replacement, or a refund.
Complaints can be sent to info@vivchristmas.com. We respond within 5 days and will work with you on a solution.
The warranty does not apply if:

the product has been used for unintended purposes,
damage was caused by improper use, or
the product was modified or repaired by the customer or third parties without our consent.

In circumstances beyond our control (e.g. supplier delays, strikes, natural disasters) delivery may be delayed. We will notify you as soon as possible.

Products remain the property of Viv! Christmas until full payment has been received.

We are not liable for damage caused by improper use of our products.
Our liability is limited to the purchase amount unless caused by intent or gross negligence.

These terms are governed by Dutch law. As a consumer you have the right to submit disputes to the competent court in your place of residence.