Enjoy free shipping on orders over €75 in the Netherlands and over €90 in Belgium and Germany!

Frequently Asked Questions

On this page you’ll find answers to the most frequently asked questions. Can’t find what you’re looking for? Feel free to contact our customer service team.

Payment

Shipping

Delivery & Pick-up

Returns & Refunds

Problems with my order

Physical Christmas Store

Monday	Temporarily closed due to store setup
Tuesday	Temporarily closed due to store setup
Wednesday	Temporarily closed due to store setup
Thursday	Temporarily closed due to store setup
Friday	Closed
Saturday	Temporarily closed due to store setup
Sunday	Closed

Frequently Asked Questions

Payment

Shipping

Delivery & Pick-up

Returns & Refunds

Problems with my order

Physical Christmas Store

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Frequently Asked Questions

Payment

What payment methods are available?

How can I pay by bank transfer?

Can I also pay with a gift card?

Can I receive an invoice for my order?

Do you offer discount codes?

How can I redeem a discount code?

Shipping

What are the shipping costs?

When will my order be shipped?

Do you ship internationally?

How does a pre-order work?

Can I still cancel or change my order?

Can I have my order delivered to a different address?

Delivery & Pick-up

Which carriers do you work with?

How can I track my order?

What happens if I’m not at home at the time of delivery?

Can I have my order delivered to a pickup point?

Can I also pick up my order in your store?

Returns & Refunds

How can I return a product?

What are the costs for a return?

What should I do if I haven’t received a return label?

How long does it take to get my refund?

Can I return items from different orders in one box?

Can I also return my order in your physical store?

Warranty

Problems with my order

I haven’t received my order yet, what should I do?

My order is incorrect, what now?

My item arrived damaged, what now?

Physical Christmas Store

Where is your store located?

What are the opening hours of your store?

How can I pay for my purchase in the store?

Is parking available at your store?

Does the Christmas store offer the same assortment as the online shop?

Is the store wheelchair accessible?