Shipping & Returns

Delivery Time & Shipping

We do our best to deliver your seasonal decorations to your home as quickly as possible.

• Order on business days before 3:00 PM? Your package will be shipped the same day.*
• Free shipping**: NL from €75 | BE & DE from €90
• You will receive a Track & Trace once your order has been shipped.

* Please note: We currently do not ship packages on Fridays. If you order after 3:00 PM on Thursday, your package will be shipped on Monday.

** For XL and XXL items, a surcharge always applies, even if your order exceeds the free shipping threshold.

Shipping Methods

We ship all packages with PostNL, DHL, or DPD. The carrier that delivers your order depends on the country and the type of package.

Not at home at the time of delivery? The driver will try to deliver your package to a neighbor or a pick-up point. If your package is delivered to a service point, it will be held there for one week. If it is not collected on time, it will automatically be returned to our warehouse. We will then process this as a return, and the standard return costs will be charged.

Please note: couriers no longer leave a note. Your Track & Trace will always show you where your package is.

Shipping costs

Below you will find an overview of the shipping costs per country, including the conditions for free shipping and any surcharges for XL items.

XXL items are shipped on a pallet. Shipping costs for this are available on request and are calculated based on the delivery address.

For standard shipping, we charge the following amounts:

If your country isn’t listed (such as Switzerland or Norway), please contact our customer service team with the items you’re interested in. We’ll be happy to provide you with detailed information on shipping options and costs.

*For shipments outside the EU, any import duties, taxes, and customs fees are the responsibility of the customer. These costs are not calculated by us but by the customs authorities of the destination country. Please also note that customs procedures may sometimes cause additional delivery time. Unfortunately, we have no influence on this.

Returns

We hope you are happy with your purchase. If it’s not quite what you expected, you have 14 days to return a product.

• Return costs: NL €5.95 | BE & DE €8.95 | other countries: at your own expense
• Refund: within 14 days after receiving your return, via the original payment method
• Request a return: send an email to info@vivchristmas.com. We will then send you a return label (for NL, BE & DE).

Important:

• Return items in their original condition and packaging, including all accessories.
• If you return your entire order or if the total amount drops below €100 after the return, the free ornament must also be returned. If it is not returned, its value will be deducted from the refund.
• Make sure the package is securely packed (preferably in the original shipping box) to avoid damage during transport. You are responsible for the return shipment until it has reached us. Always keep the proof of shipment.

Uncollected Packages at a Pickup Point:

If a package is not collected at a service point and is automatically returned, we treat this as a return. The standard return costs apply and will be deducted from the refund amount.

• For the Netherlands, Belgium, and Germany, the standard return costs are €5.95 and €8.95 per return shipment, respectively.
• For all other countries, the return costs are equal to the actual costs charged to us by the carrier.

Exception to Returns

We cannot accept returns for the following products:

• Products where the seal has been broken or that show signs of use
• Custom-made or specially ordered items (e.g., XL or XXL format)
• Products returned without the original shipping box or insufficiently protected, resulting in damage during transport
• Products from the Final Sale (separate sale page)
• B-choice (second choice) items