Frequently Asked Questions

You can choose from the following payment methods:

- iDEAL (Netherlands)

- Bancontact (Belgium)

- PayPal

- Klarna – pay later within 14 days

- Credit card (Visa, Mastercard, American Express)

- Bank transfer

- Apple Pay

- Google Pay

- MobilePay (Denmark & Finland)

- Cash (in our physical store only)

Netherlands – €5.95 for orders under €75. Orders of €75 or more ship free of charge.

Belgium & Germany – €7.95 for orders under €90. Orders of €90 or more ship free of charge.

XL and XXL items always carry a surcharge or separate shipping fee (for example, pallet shipping), even when the order total exceeds the free-shipping threshold. Any additional costs are always clearly stated on the product page.

Want your order delivered outside the Netherlands, Belgium, or Germany?View the shipping costs and delivery times here.

We ship all packages with PostNL, DHL, or DPD. The carrier for your order depends on the country and the type of shipment. Once your order is on its way, you will always receive a tracking number to follow your delivery.

Please note: For international shipments, tracking may be handed over to the local postal service in the destination country (for example, Royal Mail in the UK). In that case, updates may stop appearing on the original carrier’s website. You can continue tracking your package on the local carrier’s website using the same tracking number or, in some cases, a new local number provided by the shipping partner.

We hope you’re happy with your purchase. If it’s not quite what you expected, you can return your order within 14 days of delivery for a refund.

Send an email to info@vivchristmas.com and we’ll send you a return label (available for NL, BE & DE). For other countries, please email us to register your return - note that you’ll be responsible for arranging and paying for the return shipment.

Always return items in their original condition and packaging, including all accessories, and pack the parcel securely (ideally in the original shipping box). You remain responsible for the shipment until it reaches us, so please keep the proof of postage.

If you return an order and the order value falls below the amount required to receive a free gift, the gift must also be returned. If the gift is not returned, its value will be deducted from the refund amount.

Please note that return costs apply. See our Returns page for all conditions, exceptions, and fees.

We do our best to ship all orders placed before 3:00 p.m. (CET) on the same day. During busy periods, especially around the holidays, your package may experience carrier delays. This can sometimes cause the tracking status to show unclear updates (for example, “Shipment not received or processed”) even though your package is already on its way.
Often the parcel is already with the carrier but hasn’t been scanned yet due to high volume.

For international shipments, tracking may transfer to the local postal service in the destination country. In that case, updates may stop appearing on the original carrier’s website. You can continue tracking your parcel on the local carrier’s website using the same tracking number or, if provided, a new local number.

Before contacting us, please double-check:

- the tracking code sent to you by email

- that the delivery address you entered is correct

In most cases, your package will still be delivered on the next business day. If you haven’t received your order within 7 days of the shipping confirmation, please contact our customer service and we’ll be happy to assist you.

You can find our store at Lageweg 22-01, 6621 BS in Dreumel (Gelderland, the Netherlands). Come by and discover our collection in person!

Want to read more about our store and what you can expect? Click here
for more details.